Frequently Asked Questions
Q: My American Red Cross certification is about to expire, or has already expired. How can I renew my certification?
As a Learning Training Provider for the American Red Cross, we offer Review and Challenge courses on most CPR certifications. A Review course consists of an overview of the material in the program, followed by a test. A Challenge course is a testing session only, and there is no review or teaching component. Review & Challenge courses are by appointment only.
Q: How can a company arrange for first aid and/or CPR training for its employees?
Save Life Boston does offer company and onsite employee training. For more information contact Sam Amado by calling (617) 230-5070 or by e-mail at savelifebostoncpr@gmail.com
Q: What is the cancellation policy for classes?
Classroom and Blended Learning Courses
Save life Boston follows the same cancellation policy as the American Red Cross. A student can cancel class enrollment 15 days before the start of the class without penalty, if a cancellation occurs after this the following amounts are deducted from the original payment:
10% from 8 to 14 days before the event starts;
25% from 3 to 7 days before the event starts;
50% from 1 to 2 days before the event starts;
100% from 0 to 0 days before the event starts or 1 day after the event starts
Q: How do I get assistance with online registration issues?
If you need assistance, call us at (617) 230-5070 and we will be happy to help
It is best to contact us for group registration
Q: How do I get technical assistance for online courses?
Upon registering for an online or blended learning class, an email with instructions on how to access the online content would have been sent. Be sure to check your spam folder.
A few tips:
- Online courses require a high-speed internet connection. If you are experiencing slow response times we recommend you move to a higher speed internet connection.
- Make sure pop-up blocker is turned off
- If your browser prompts you with a question about secure content, answer it in a way that allows you to see all material
- In some cases, when launching the online class, two new browser windows will open: one is blank and must remain open while you complete the online class while the other will display the online class content.
- If at any time while taking the online class and you receive a time out warning, just click "OK" and continue the class.
- Some online courses require Flash. Check here to see if you already have Flash installed on your computer or you want to download it. If you are using a work computer, you may need to speak to your internal IT team to download Flash.
Q: What is a Digital Certificate?
As a Learning Training Provider for The American Red Cross, Save Life Boston provide students with digital certificates that are found online available anytime, anywhere you need to access your certification.
Digital certificates can be viewed, printed or shared online and can be accessed anytime through your Red Cross Account. Each certificate includes a unique ID and a QR code which meets employment requirements and allows employers to easily confirm your certificate is valid. There is no need to carry your printed certificate around anymore!
Class participants and employers can visit redcross.org/confirm and enter the ID found on the digital certificate (or scan the QR code with a standard QR reader using a smart device) to access a copy of the valid certificate with student training information.
Q: What do I have to do to get my digital certificate?
You will receive an email containing a link to your digital certificate once your instructor enters his or her class roster and has confirmed the basic class and participant information in the Red Cross Learning Center. Only participants with valid email addresses will receive an email. Participants who do not receive an email from the Red Cross can go to https://www.redcross.org/take-a-class/digital-certificate to obtain their digital certificate, on this page you can search by email address, name and course date or certificate ID.
To use this tool, you must have the first and last name of the student, the zip code of the training location and the last end date of the class. You can also print a copy of your digital certificate by logging into the Learning Center at https://classes.redcross.org. Once logged in, click on "My Learning" and then "My Transcripts". You can then click on the link titled "Print Certificate of Completion" next to the course name.
Q: How can my employer ensure that my Red Cross certificate is valid?
Each digital certificate has its own unique ID and QR code, making it easy to confirm that digital certificate is valid and authentic. The codes ensure that you have successfully completed an American Red Cross course.
Employers can provide the 6-character Certificate ID redcross.org/verify or scan with their Android or iPhone.
Q: What is a QR Code and how is it used?
QR (Quick Response) Code is a special type of bar code that provides information when scanned by a smartphone. After downloading a free scanning app for your phone, you can scan the QR Code on the digital certificate and be directed to a website where the certification can be verified.
Q: Can I access to digital certificates for classes I took in the past?
If the class was taken within the past three years, a digital certificate is available.
Go to https://www.redcross.org/take-a-class/digital-certificate and enter the following information (first and last name, end date of the class and zip code of the training location). You will then have the option to view, print, order a wallet card or share the digital certificate. Make sure to determine that the validity of the certificate has not expired.
Q: I lost my certificate. How do I get another one?
If the class was taken within the past three years, a digital certificate is available.
Go to https://www.redcross.org/take-a-class/digital-certificate and enter the following information (first and last name, end date of the class and zip code of the training location). You will then have the option to view, print, order a wallet card or share the digital certificate. Make sure to determine that the validity of the certificate has not expired.
*Many of the questions were pulled from redcross.org
